Platform rules
Basic platform rules
These rules define how LEMATO works. They ensure transparency and fairness for all participants.
Allowed use
- Business profiles must present real craft, design, or service activity.
- Requests should be genuine project, repair, collaboration, or question-based inquiries.
- Pinboard posts must stay business-owned and relevant to the profile.
- Partnership interest may be shown by businesses, but must not be used for spam outreach.
Not allowed
- Misleading self-promotion through customer accounts.
- Spam, copied content, abusive messages, or irrelevant public material.
- Hidden paid promotion or attempts to manipulate ranking.
- Impersonation, fake businesses, unlawful content, or content that violates third-party rights.
- Attempts to bypass reviews, rate limits, access controls, or role boundaries.
Review and control
LEMATO may remove, hide, or request changes to profiles, pinboard posts, media, or requests when misuse is suspected. The goal is abuse resistance without breaking the low-friction platform.
Ranking and fairness
Catalog ranking is based on transparent signals such as text, category, specialization, material, and geography matches.
Paid placement, editorial boosting, hidden promotion, and customer engagement metrics do not affect ranking. There are no hidden moderation rules in ranking.
Access levels
LEMATO distinguishes two access levels for visitors. The core action — discovering businesses and making contact — is always open and requires no account.
| Feature | Guest | Entdecker |
|---|---|---|
| Browse catalog | ✓ | ✓ |
| View profiles | ✓ | ✓ |
| Send request | ✓ (Name + Email every time) | ✓ (pre-filled) |
| Request history | – | ✓ |
| Track status | – | ✓ |
| Public profile | – | – (anonymous) |
There is no paywall. No feature is hidden behind a payment barrier. The Entdecker account is a convenience upgrade, not a gating mechanism.